At tulipnl™, we're committed to delivering premium kitchen products with the same level of care and attention that goes into designing them. This Shipping Policy outlines how your order is processed, shipped, and delivered from our fulfillment network to your doorstep.

Our Fulfillment Approach

To provide high-quality kitchen products at competitive prices, tulipnl™ partners with carefully selected manufacturing facilities and fulfillment centers.

By shipping directly through our trusted logistics network, we're able to:

✔ Maintain consistent product quality

✔ Reduce unnecessary storage and inventory costs

✔ Improve operational efficiency

✔ Offer premium products without excessive retail markups

Every order is carefully inspected before it leaves our fulfillment center to ensure it meets our quality standards.

1. Order Processing

Once your order has been successfully placed, our fulfillment team immediately begins preparing it for shipment.

Processing Time

• Standard processing: 2–4 business days
• During holidays or promotional events: up to 5 business days

This preparation period includes order verification, quality inspection, secure packaging, and carrier pickup.

2. Shipping Fees

We offer simple, transparent shipping pricing.

Standard Shipping: $5.99 USD per order

Shipping charges are displayed during checkout before payment is completed.

3. Estimated Delivery Time

Delivery times depend on your destination and local carrier operations.

Please note that these timeframes are estimated and may occasionally vary due to weather conditions, carrier delays, customs processing, or seasonal shipping volumes.

4. Shipment Tracking

As soon as your order is dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may take 24–72 hours to become active.
• Temporary pauses in tracking updates are normal while packages move between shipping facilities.
• Your shipment remains in transit even if tracking does not update every day.

5. International Customs & Import Charges

For shipments delivered outside the United States, local customs authorities may impose import duties, VAT, or other government fees depending on your country's regulations.

Customers are responsible for any applicable customs charges or import taxes.

Please note that tulipnl™ cannot control customs processing times and is not responsible for delays resulting from customs inspections.

6. Order Changes & Cancellations

Because we work quickly to prepare every order, requests to modify or cancel an order must be submitted as soon as possible.

If you need to:

• Change your shipping address
• Correct customer information
• Cancel your order

Please contact us within 12 hours after placing your order.

Once an order has entered fulfillment or has been shipped, we are unable to guarantee modifications or cancellations.

For assistance, please contact:

Email: service@tulipnl.com

7. Damaged or Missing Shipments

Your satisfaction is our priority.

Damaged Upon Arrival

If your package arrives with visible shipping damage, please contact us within 72 hours of delivery and include clear photographs of both the packaging and the affected product.

After verification, we'll arrange an appropriate solution, including a replacement when applicable.

Lost During Delivery

If the shipping carrier officially confirms that your package has been lost in transit, tulipnl™ will provide a replacement at no additional cost.

Questions?

If you have any questions regarding shipping, delivery status, or your order, our customer support team is always happy to assist.

Bob's Discount Furniture and Mattress Store

📍 4550 W Pico Blvd Ste 305
Los Angeles, CA 90019
United States

📞 +1 (213) 306-1001

📧 service@tulipnl.com

Thank you for choosing tulipnl™. We appreciate your trust and look forward to delivering premium kitchen products directly to your home.