At tulipnl™, we want every customer to feel confident when shopping with us. If your purchase doesn't meet your expectations, we're here to help. Please review the information below to understand our return, exchange, and refund procedures.

1. Return Window

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the product must:

• Be unused and in its original condition
• Include all original packaging, accessories, and documentation (if applicable)
• Show no signs of misuse, installation, or damage caused after delivery
• Be accompanied by proof of purchase or your order confirmation

Returns that do not meet these requirements may not be eligible for a refund.

2. Requesting a Return

Before sending any product back, please contact our customer support team.

Email: service@tulipnl.com

Once your request has been reviewed and approved, we'll provide:

• Return authorization
• Return instructions
• A return shipping label when applicable

Packages returned without prior authorization cannot be accepted or processed.

3. Incorrect, Damaged, or Defective Items

Please inspect your package as soon as it arrives.

If you receive:

• A damaged product
• A defective item
• The wrong item
• Missing components

Please notify us promptly and include clear photographs of the product and packaging so our support team can evaluate the issue and arrange an appropriate resolution.

4. Items That Cannot Be Returned

For safety and hygiene reasons, certain products are not eligible for return.

These include, but are not limited to:

• Customized or personalized products
• Perishable goods
• Personal hygiene or personal care products that have been opened or used
• Hazardous materials or regulated substances
• Gift cards
• Clearance or final-sale merchandise

Shipping charges paid during checkout are generally non-refundable unless the return results from our error.

If you're unsure whether your purchase qualifies, please contact us before returning your item.

5. Product Exchanges

We currently do not process direct product exchanges.

If you'd like a different item, we recommend:

1. Requesting an authorized return for the original product.
2. Placing a new order for the item you wish to receive.

This helps ensure the fastest processing time.

6. European Union Customers

For orders delivered within the European Union, customers may exercise their statutory right to withdraw from a purchase within 14 days after receiving the goods.

To qualify:

• The product must remain unused.
• Original packaging and accessories must be included.
• Proof of purchase is required.

This consumer right applies in accordance with applicable EU regulations.

7. Refund Processing

After your returned package has been received and inspected, we'll notify you regarding the outcome of your return.

If your refund is approved:

• The refund will be issued using your original payment method.
• Processing generally takes up to 10 business days.
• Depending on your financial institution, additional time may be required before the funds appear in your account.

If you haven't received your refund within 15 business days after approval, please contact us for further assistance.

8. Return Shipping Address

Please do not return merchandise without receiving return authorization from tulipnl™.

Our support team will provide the correct return instructions and shipping label (when applicable) after your request has been approved.

For return assistance, please contact:

Bob's Discount Furniture and Mattress Store

📍 4550 W Pico Blvd Ste 305
Los Angeles, CA 90019
United States

📞 +1 (213) 306-1001

📧 service@tulipnl.com

Questions?

If you need help with a return, refund, or replacement, our customer support team is always available to assist you.

Thank you for choosing tulipnl™. We appreciate your trust and are committed to providing dependable products and responsive customer service every step of the way.